1. Introduction
Ashleyreeds ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
As a security company, we understand the importance of trust and transparency. We take our responsibility to protect your data as seriously as we take our responsibility to protect your property.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and postal address
- Property Information: Details about your property for security assessments
- Account Information: Login credentials for customer portals
- Payment Information: Billing details and payment card information
- Communications: Content of emails, contact form submissions, and customer service interactions
- Security Data: Alarm event data, access logs, and surveillance footage (for monitoring customers)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type, and unique identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See Section 7 for details
2.3 Information from Third Parties
We may receive information about you from:
- Credit reference agencies (for financial assessments)
- Emergency services (in the event of alarm activation)
- Property management companies (for commercial clients)
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Provision
- Designing and installing security systems
- Providing 24/7 monitoring services
- Responding to alarm activations
- Scheduling maintenance and support visits
- Processing payments and managing accounts
3.2 Communication
- Responding to inquiries and requests
- Sending service notifications and updates
- Providing security alerts and advisories
- Marketing communications (with your consent)
3.3 Improvement and Analytics
- Analyzing website usage to improve user experience
- Developing new products and services
- Conducting research and analysis
- Training our staff and improving service quality
3.4 Legal and Safety
- Complying with legal obligations
- Protecting against fraud and unauthorized access
- Enforcing our terms and conditions
- Responding to law enforcement requests
4. Information Sharing
We do not sell your personal information. We may share your information with:
4.1 Service Providers
Third parties who assist us in operating our business, including:
- Monitoring center operators
- Payment processors
- Cloud hosting providers
- Customer service platforms
4.2 Emergency Services
We may share information with police, fire services, or medical responders when responding to alarm activations or emergencies.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement robust security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and penetration testing
- Employee training on data protection
- Physical security at our facilities
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under applicable data protection laws, you have the following rights:
6.1 Access
You can request a copy of the personal information we hold about you.
6.2 Rectification
You can request that we correct any inaccurate or incomplete information.
6.3 Erasure
You can request that we delete your personal information, subject to legal retention requirements.
6.4 Restriction
You can request that we limit how we use your information.
6.5 Portability
You can request a machine-readable copy of your data to transfer to another provider.
6.6 Objection
You can object to certain types of processing, including marketing communications.
6.7 Withdrawal of Consent
Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in Section 11.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Ashleyreeds - Data Protection
986 Mission St
San Francisco, CA 94103
Email: privacy@ashleyreeds.com
Phone: +1 (415) 582-1825
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.